FAQ's

Do you plan to create more stories?

Absolutely. I always have ideas that I jot down in a notebook, computer, or phone. More stories are definitely on the agenda, so watch this space.

What if my order is delayed?

Sometimes orders may be delayed, if this is the case first read our ‘Shipping Information’ page for further information, then check your Shipping Confirmation email you received, this can often end up in your spam or junk folder. If you are still unable to track your order, please contact us via the “Contact Us” page on our website header.

What currency is the store in?

All products displayed on our website are in Australian Dollar, AUD.

What types of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods listed throughout our website.

Do you offer refunds?

At this stage, refunds are not offered. However, if  errors occur due to circumstances beyond our control, please email heartfeltcreation.enquiries@gmail.com or message us via the Contact us page on our website header with evidence of the faulty book.